Serves as a member of the Network & Infrastructure Services (NIS) or Enterprise Storage & Security (ESS) team, collectively responsible for the installation, maintenance and overall technical administration of college servers and systems running Linux, AIX and Windows operating systems, as well as the evaluation, implementation, operationalization, monitoring and day-to-day operation support of enterprise-wide IT security technical controls. Ensures the 24/7 availability, integrity, security, and reliability of servers and systems.
1. Support Linux, AIX, and Windows server technologies including administration of domain and directory services.
2. Installs and configures servers and operating systems, installs, tests, and qualifies upgrades, apply patches, manages file systems, monitors performance and logs, troubleshoots alerts from commercial, open source and locally developed monitoring tools.
3. Assists Senior System Administrators in supporting, implementing, and administering central storage management systems and back-up and recovery systems; including business continuity planning testing and support to ensure all systems are backed up and can be restored in the event of a system failure or loss.
4. Drafts procedures, programs and documentation for backup and restoration of host operating systems and host-based applications.
5. Assists Senior System Administrators in managing the data center and computer host systems including hardware and software, and monitoring of equipment such as air-conditioning system, UPS (uninterrupted power system) and fire suppression system.
6. Implements and administers load balance and clustering systems and services. Maintains and supports systems and servers to ensure minimal downtime and loss of productivity and service.
7. Secures systems by researching best practices and working with Senior System Administrators in developing and documenting system access procedures, monitoring status, managing physical and virtual security, maintaining anti-virus systems, and monitoring back-up and recovery systems and processes.
8. Resolves system outages, problems and help desk incidents. Performs system failure analysis and recovery, ensuring system integrity and consistency.
9. Collaborates and communicates effectively with other Information Technology areas for implementation, design, integration, diagnosis and resolution of complex system projects, problems and issues.
10. Provides general technical support and troubleshooting services. Initiates contact with and provide necessary support to vendors to resolve problems and installations in a timely manner after escalating and/or consulting with Senior Systems Administrators.
11. Prepares and presents training on systems hardware and software, as required. Prepares reports, which may include weekly, monthly, annual and special project status reporting.
12. Stays current with technological developments in systems administration technology and recommends ways to take advantage of new technology.
13. Available after business hours in order to provide 24-hour on-call support for mission critical systems.
14. Serves as liaison to college offices, committees and Information Technology personnel as required.
15. Performs other duties as required.
1. Bachelor's degree from a regionally accredited institution in a related field of study or equivalent combination of education and experience [required].
2. Experience installing, configuring, and maintaining server hardware and associated equipment [preferred].
3. Experience with developing and following change management procedures and guidelines [preferred].
4. Experience working within a formal project management methodology [preferred].
5. Experience in the following areas preferred;
a. UNIX, Linux, AIX and Windows operating systems.
b. Systems management, monitoring and tuning tools and processes.
c. Systems integration concepts and software including operating systems, applications, networks and relational databases.
d. Identification and resolution of software and hardware interface problems.
e. Scripting and other programming languages to perform and automate routine tasks.
f. Analyzing system, server, application logs and thread dumps.
g. Experience working with and managing servers running Oracle, SQL server and MySQL database technologies and related best practices.
h. Disaster recovery concepts and best practices.
i. Load balancing and clustering (BigIP/F5, Microsoft, etc.)
j. Virtualization and consolidation technologies (VMWare, Microsoft, etc.).
k. Other software and systems, including: Apache Tomcat, Microsoft IIS, LANs, WANs, DNS, DHCP, proxy servers, LDAP, PHP, Active Directory, Azure Active Directory, RADIUS, CAS, Shibboleth, Java and enterprise e-mail systems.
6. A demonstrated commitment to equity and inclusion.
7. Must be able to perform all of the essential functions of the job with or without reasonable accommodation.
1. Knowledge of system administration processes and best practices with a strong security awareness and focus.
2. Ability to work in a typical computing environment, requiring walking, standing, lifting and bending for brief periods.
3. Ability to travel between campuses may be required on an occasional basis.
4. Ability to work with minimal supervision both independently and as a member of a team.
5. Excellent interpersonal and communication skills.
6. Ability to effectively present information and respond to questions from managers, clients and the college community.
7. Ability to define problems, collect data, establish facts and draw valid conclusions.
8. Strong troubleshooting skills and ability to effectively resolve or escalate issues to management or vendor support areas as needed.
9. Ability to meet deadlines and achieve and maintain expected productivity levels. Handle multiple assignments through prioritization and time management.
10. Ability to write reports, documentation, business correspondence and procedure manuals. Effectively document and communicate status of projects and issues to management and Information Technology personnel.
11. Ability and willingness to learn new technologies, systems and software quickly and adapt to change on an ongoing basis.
12. Ability to continuously update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations.
13. Ability to work effectively in a diverse community and meet the needs of diverse student populations.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.
While performing the duties of this job, the employee is frequently required to sit and reach with hands and arms. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; type/keyboard; and talk or hear. The employee is occasionally required to stand and walk. Employee must on occasion lift/move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.